Frequently Asked Questions

Everything you need to know about your Frost experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start your process.

How do I find my correct size?

Each product page includes a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Frost, we prioritize ethical manufacturing. We use organic cotton and recycled fabrics wherever possible to ensure our fashion has a lower environmental impact.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.